Eye of the Phoenix
Divinite Jewellry

I am a PayPal verified seller.


At this time, the only method of payment that I will accept is Pay Pal. Your address must be a verified address thru PayPal.


Payment for all items is expected within 7 business days after your commitment to buy via reserved listing. If you need other payment arrangements, please feel free to contact me either through Etsy's Conversation link or direct at Adornement@divinitejewellry.com. I will make every attempt to work with each buyer but remember, "Communication Is Key".


Taxes are non-applicable except for the state of Georgia. The tax percentage rate is 7% percent.


Remember, "Communication Is Key". I will provide the same respect in return.


Privacy Policy


Our Privacy Policy at Divinite’ Jewellry is very simple, we DO NOT share any information with anyone.


Information gathered by Divinite’ Jewellry through your order and contact page is kept strictly confidential. The information that you provide to us is used for the following purposes: Product Shipment, Credit Card Verification, Order Status, and Communication.


Shipping


I mail out all orders received Monday thru Friday except on Holidays.


Based on the size and weight of your items, Divinite' Jewellry items will be shipped in a beautiful glossy black or an earthy kraft gift box filled with tarnish resistant cotton, black take takeout box or satin jewelry bag.


The method of carriers will be one of the following: The main choice: United States Postal Service (USPS), United Parcel Service (UPS) or Federal Express (FedEx).


If you wish to expedite the shipping your item(s), please contact me via Etsy's conversation to make these arrangements. Cost will be higher than normal shipping rates.


You will receive a confirmation & tracking number once your item(s) have been shipped.


To insure that every package can withstand the rough terrain of traveling, each box/satin gift bag will be bubble wrapped and or placed in stuffing filled boxes to prohibit movement or breakage and to keep your piece(s) nice and polished.


Unless insurance is purchased on the item(s), I cannot be held responsible for any damages to each piece. The best care is taken to package every item to ensure its safe delivery to you.


At this time, I ship to all parts of the world outside of the United States via USPS Priority Mail. A tracking number will be provided to you for your convenience and awareness. The rates are as follows:


Item(s) Not Received/Loss Packages & Insurance Purchase Option


Sometimes, packages get lost in the hectic shuffle of our postal system. Unfortunately, I cannot be held liable for lost packages but will do my best to assist in recovery of your package(s). For your security and peace of mind, you are more the welcome to add insurance to your purchases upon checking out for an additional $2.00. Please convo me to have this added to your listing. As always, a tracking number will always be provided to you upon completion of your order. The methods of carriers used will be as follows: USPS, Fed Ex and UPS.


My end goal is that I want to make sure the "accent of joy" you have requested comes to your mailbox on time, safe and sound. That peace of mind for me is priceless in knowing that my work has come to you in the way it is intended to.


Please allow up 7-14 business days for your package to arrive if you are within the United States. If you are outside of the United States, please allow up to 30 days for your item(s) to arrive to you. If you have not received your item(s), please contact me, ASAP.


Thank you :-)


Adorn yourself, endlessly. . .

Refunds and Exchanges


Every effort is used to make sure that each customer is satisfied with their handmade item(s). If for any reason you are not satisfied, please contact me. Returns are not applicable at this time. However, an exchange can be made within 7 business days from the receipt of delivery with no signs of wear. The cost to send back will be the sole responsibility of the buyer. The cost to send the exchange item(s) will be at no cost to the buyer. Only one exchange is allowed per purchase.


Damages


I do my best to ensure the safe and complete arrival of your wearable art piece(s). However, I know that shipping can be kind of rough on packages and sometimes, they tend to fracture, unfortunately. Should your jewelry arrive to you broken, please let me know ASAP via Etsy convo so that I may remedy this problem. Please send defective item(s) back to me for repair, free of charge, minus shipping within 30 days of receipt. Shipping the defective item(s) to back to me will be at the cost of the buyer. The charge for me to send the repaired item(s) back will be at no cost to the buyer.


The Divinite' Jewellry Guarantee


I stand behind the quality of my work, 100%. I use metal components that are lead free and beads that are pre-cleaned before designing. If for any reason you are not satisfied with your handmade wearable art, please let me know and I will do my best to assist in a way that is both best and fair to both of us, with you in mind first. Refunds are not applicable at this time but exchanges are more than welcome up to 7 business days from receipt of your item(s) for equal to or less than the value of your purchased item(s).


Item(s) Not Received/Loss Packages


Sometimes, packages get lost in the hectic shuffle of our postal system. Refunds are not applicable at this time Unfortunately, I cannot be held liable for lost packages but will do my best to assist in recovery of your package(s). For your security and peace of mind, you are more the welcome to add insurance to your purchases upon checking out for an additional $2.00. Please convo me to have this added to your listing. As always, a tracking number will always be provided to you upon completion of your order. The methods of carriers used will be as follows: USPS, Fed Ex and UPS.


Gift Certificates


If you would like to purchase a gift certificate for Divinite' Jewellry, "Cultural Adornment", please convo me. I would be more than happy to create a beautiful gift certificate for you. Gift certificates are available in increments of $25.00 ($25., $50., $75., $100., etc.). Details and pictures are forthcoming!


Additional Policies and FAQs


Wholesale


At this time, Divinite' Jewellry is not available for wholesale. This option is currently in the works and will be announced once available. Thank you for your interest! :-).


Custom Request(s)


Please feel free to inquire about any of the items you have viewed. If you only want a particular piece of a set, I am able to accommodate such request(s) if applicable. If available, some pieces can be designed in other colors. Contact me to check.


I am able to do custom orders via your request. . A 25% deposit will be required for any custom request(s) in order to begin work. Details can be discussed either through Etsy's conversation link or direct at Adornment@divinitejewellry.com. Progression photos will be sent to you during the completion of the work to make sure you are involved in every step of the process and to ensure your custom request is to your satisfaction. My mission is your ultimate satisfaction and vision.


Environment


All items come from a smoke-free environment. I am an animal lover and own a Boxer & Chihuahua. My work space as much as possible is kept free of debris.


Email List Serve


Note: Upon your purchase, I will automatically add you to my email listing for future updates on shop listings, events, festivals, giveaways and upcoming sales. Please notify me if you would like to opt out from receiving any emails. Please reply by sending "STOP". Thank you.


Feedback


If everything was to your satisfaction, please leave positive feedback for my account. If for any reason, you are unsatisfied with your item(s), please contact me as I aim for your complete satisfaction.


Once again, thank you for your time and I look forward to hearing from each of you.


Sincerely,


Porchia Coleman-Arnold

Owner & Designer of Divinite' Jewellry, SRAJD #2870


Email: Adornment@divinitejewellry.com

Website: www.DiviniteJewellry.com

Facebook: www.Facebook.com/DiviniteJewellbyPorchia

Twitter: www.Twitter.com/DiviniteJewell

Blogger: www.DiviniteJewellry.blogspot.com

LinkedIn: www.LinkedIn/In/DiviniteJewellry

Pinterest: www.Pinterest.com/DiviniteJewellry

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